Return, Refund and Replacement Policy
Thank you for choosing Anki Remote! We strive to provide you with top-quality products that enhance your experience. If you are not entirely satisfied with your purchase, we're here to help.
Return / Refund Policy
Eligibility for Returns:
- You may return the Anki Remote within 30 days of the purchase date.
- The item must be in its original packaging, unused, and in the same condition as received.
Return Process:
- To initiate a return, please contact our customer service team at [email protected]
- Provide your order number and a brief explanation of the reason for the return.
- Once your return is approved, we will send your return label through email.
- You have 14 days to process the return. After the given period, the return label will be voided, and the order will no longer be eligible for return-refund.
Refund:
- Upon receiving the returned item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you on the status of your refund after inspecting the item.
- Once done with inspecting the item, we will initiate a refund to your bank account.
Shipping Costs:
- Shipping costs for return items are shouldered by the buyer and will be deducted once we issue the refund.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
Replacement Policy
At Anki Remote, we are committed to ensuring that you have a seamless and enjoyable experience with our products. If you encounter any issues with your Anki Remote, we are here to assist you with a replacement.
Eligibility for Replacements:
- Anki Remote products are eligible for replacement within 60 days from the date of purchase.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team at [email protected] immediately.
- Provide a video of your remote that shows its issue so our technical team can review it and assess your situation.
Verification and Approval:
- Our customer service team will review your request and may ask for additional information or images to verify the issue.
- Once approved, we will ask for your shipping address and arrange the shipment of your replacement.
Shipping Costs:
- We will cover the shipping costs for the replacement item if the issue is due to a manufacturing defect or damage during transit.
Exclusion:
- Replacements are not available for items damaged due to misuse, improper handling, or unauthorized modifications.
Timeframe for Replacement:
- Replacement items will be shipped to you within 1-2 days of the approval of your replacement request.
Contact Us:
- If you have any questions about our replacement policy, please contact us at [email protected]
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